Skip to Content (Press Enter) Skip to Footer (Press Enter)
Woman holding a cup

Help

Find our policies, terms and conditions, how to contact us and more important information here

Terms and conditions

Read our terms and conditions for legal information on our products, services, and offers

FAQs

Find quick answers to the questions our customers and patients ask most

Contact us

You can reach our customer service by phone, email, or through our online contact form

Complete satisfaction guarantee

30 day returns, 12-month warranty and a lifetime of glasses care 

Klarna 

Split your purchases into 3 interest-free payments with Klarna Pay in 3

Privacy policy

At Boots Opticians, we make our Privacy Policy clear, simple, and easy to read - no confusing small print

Modern day slavery

We’re committed to ethical sourcing and working with our suppliers to protect people and the planet 

Environmental Social Governance   

Helping the planet, our communities, and keeping our Bootprint light

Contact us

You can book an appointment online, or call 0345 125 3752. Opening hours are 8:30am – 6.30pm on Monday to Friday, 8:45am – 5pm on Saturday and 10am – 5pm on Sunday. 


Got a question or need help?

Email us at boots.customercare@boots.co.uk

Two women smiling in a Boots Opticians store as one hands a pair of glasses to the other.

Visit us in store for expert eye care 

Explore the latest eyewear, accessories, and tailored advice from our in-store experts