*Contact Lens Rewards Plan

What is Boots Opticians Contact Lens Rewards Plan?

Boots Opticians Contact Lens Rewards Plan is a direct debit scheme, which provides a convenient way to spread the cost of wearing contact lenses. Additionally, and depending on your contact lens type, contact lens solutions can be included in your plan. Boots Opticians Contact Lens Rewards Plan is not a credit agreement, this is a payment plan which allows you to pay in advance for each order. You will be required to pay the first three months’ payments upfront when you join Boots Opticians Contact Lens Rewards Plan. Then your bank account will be debited each month following sign up. Your contact lenses will be ordered automatically every three months, and you will make three payments for each order.  To be a Boots Opticians Reward Plan member and use our direct debit service you must provide (and keep updated) a valid email address to receive notifications about your payments and plan

How long will my Plan last?

Your Boots Opticians Contact Lens Rewards Plan does not have a minimum term and you can cancel it at any time; all we ask is that you give us 28 days’ notice of your wish to cancel and we will cancel your plan and refund any advance payments directly into your bank account. Should you wish to cancel please contact your local Boots Opticians store. Alternatively, you can call our Customer Service team on 0345 125 3752.

How much will I pay?

All payments you make (including your initial payment and subsequent monthly direct debits) are made up of: (i) a charge for professional dispensing services including contact lens checks and eye tests; and (ii) a charge for the products (e.g. contact lenses and solutions), inclusive of postage and packaging. 50% of your total payment is for dispensing services and 50% is for products.

All prices are subject to review, and any changes to your direct debit will be detailed, via email, with at least 30 days’ notice.

What happens if a mistake is made with my payment?

If Boots Opticians or your bank or building society makes a mistake with your monthly direct debit payment, an immediate refund can be requested under the terms of the Direct Debit Guarantee by contacting your bank or building society directly. Please also contact Boots Opticians on 0345 125 3752, or email contactlenses@boots- opticians.co.uk.

What happens if I miss a payment?

If, for any reason, your bank or building society rejects our request for your monthly direct debit payment, then we will attempt to take the payment 15 days later (or the next working day if this falls on a weekend or bank holiday) and again on your next payment date. Please be aware that we will not send your contact lenses when scheduled if any payments are overdue, and any missed payments could therefore lead to your delivery schedule being altered. You can call us on 0345 125 3752 to arrange payment of any outstanding monies and can realign your delivery schedule if required. If we cannot collect your payments for 3 consecutive months, then your contact lens reward scheme will be automatically cancelled.

Changes to your plan

We reserve the right to change the terms of your Boots Opticians Contact Lens Rewards Plan at any time. Changes to the plan includes but is not limited to a change of lens brand or frequency of delivery. We will provide reasonable notice of any changes to your plan via a durable medium (e.g by email).

How can I change the Boots Opticians I go to?

If you want to change the Boots Opticians you go to, please just pop into your new preferred Boots Opticians store and let them know. The Boots Opticians store will arrange to transfer your Boots Opticians Contact Lens Rewards Plan and patient records. In the majority of cases, you will not need to sign a new Direct Debit Instruction.

What happens if I have a change to my contact lenses?

If you need a new lens type or your prescription changes during the term of your Boots Opticians Contact Lens Rewards Plan membership we will update your plan to your new lenses. You will see a payment adjustment on your next payment date following your lens type change to reflect the changes made.

What happens if I want to include contact lens solutions in my plan?

If you need contact lens solution for your lens type, your Optician can include these in your monthly payments and deliveries.

How do I tell you about a change to my personal details?

Please contact your local Boots Opticians store (the store where you attend your contact lens appointments) or log into your account and make the changes directly at bootscontactlensrewardscheme.com. If you wish to change your bank or building society details or direct debit payment date, please contact your Boots Opticians store or call Boots Opticians on 0345 125 3752.

Can I collect Boots Advantage Card points?

You’ll collect 1 point for every £1 you spend on lenses and solutions as part of your Boots Opticians Contact Lens Rewards Plan. Your Advantage Card points will automatically be uploaded on to your Advantage Card 5 days after the delivery of your lenses.

How can I spend Boots Advantage Card points?

You cannot spend your Advantage Card points on Boots Opticians products and services, and we will not exchange Advantage Card points for cash. You can find details of how you can spend your points and details of all other exclusions at https://www.boots.com/shopping/advantage-card/advantage-card-terms-and-conditions. Full Boots Advantage Card Terms and condition apply - please ask in store for full terms and conditions or view online at https://www.boots.com/shopping/advantage-card/advantage-card-terms-and-conditions

Boots Opticians Contact Lens Rewards Plan benefits

Being a member of the Boots Opticians Contact Lens Rewards Plan also gives you access to other great offers and discounts. Full details of exclusive plan benefits can be found visiting https://www.bootsopticians.com/our-range/contact-lenses/contact-lens-reward.s-plan/. These do not form part of your plan, and we reserve the right to alter or withdraw linked benefits without notice.

10% Discount on Boots brand products in Boots UK store.

To receive 10% off Boots branded products, you will need to be a member of the Boots Opticians Contact Lens Rewards Plan and hold a permanent Advantage Card (You can apply online at boots.com). The 10% discount on Boots branded products will be activated automatically when you register your Advantage Card to your Boots Opticians Contact Lens Rewards in a Boots Opticians store), add the card details in your account at bootscontactlensrewardscheme.com or call Boots Opticians on 0345 125 3752. You must present your permanent Advantage Card each time you shop in Boots to receive the 10% discount. The discount will not be awarded retrospectively. The 10% offer excludes purchases from third party sites or apps, Boots Kitchen appliances, on Boots Opticians products and services, Boots Hearingcare or on Travel Services and Boots Insurance and bootsphoto.com. This offer is open to UK residents. Not available on boots.com. Full Advantage Card terms and conditions apply. We reserve the right to cancel or vary this offer at any time. Available in all UK Boots stores. No cash alternative is available. This offer cannot be used in conjunction with any other discount.

Changes to your Contact Lens Rewards Plan benefits

Contact Lens Rewards Plan benefits do not form part of your agreement, and we reserve the right to alter or withdraw linked offers, discounts and any other benefits offered by the plan at any time.  The benefits of Boots Opticians Contact Lens Rewards Plan are subject to change at any time. All customer benefits will only apply to Boots Opticians Contact Lens Rewards Plan customers. Cancellation of your plan or failure to keep your payments up to date will result in your benefits being cancelled

The benefits associated with the Boots Advantage Card are subject to change in accordance with the Full Advantage Card terms and conditions.  These are separate to changes that may be made to the benefits of the Boots Opticians Contact Lens Rewards Plan.

Inclusive eye tests & contact lens checks

As a Boots Opticians Contact Lens Rewards Plan member, all essential aspects of your eyecare needs are included. You are entitled to unlimited contact lens checks and our Essential Eye Test within your monthly direct debit. Appointments are subject to availability (If you are eligible for an NHS eye test you can choose to claim via the NHS or the Boots Opticians Contact Lens Rewards Plan. If you are eligible for an NHS Optical voucher our colleagues in store can explain you can use this towards your glasses or contact lens purchases. There is no cash alternative or refund for NHS Eye Tests. Chargeable imaging (Advance or Ultimate Eye Test) is not included.

Contact lens checks

We want to make sure your eyes are healthy and that your lenses are as comfortable as they can be, so we will need you to attend a contact lens check at least once every 24 months. Your Optician will advise if we need to see you more frequently. We’ll let you know when your next appointment is due.

Please be aware that if your contact lens check becomes overdue, your lenses will automatically be directed to your Boots Opticians store and will not be available to you until you have attended your contact lens check. We can only hold your lenses for only a limited period of time, so please arrange your contact lens check appointment as soon as possible

Save 50% on complete glasses & sunglasses, (including frames, lenses and dispensing and 50% on non-prescription sunglasses at Boots Opticians).

All of our prices for glasses include the dispensing fee and a fee for the frame and Boots Essential single vision lenses. NHS vouchers may be used as a cash contribution towards the final cost of your glasses. Prices shown in Boots Opticians stores include the frame and Boots standard single vision lenses. These offers exclude Smart Eyewear (Meta and Nuance), exclusive brands sold at Wigmore Street store, frame only purchases and re-glazes and cannot be used in conjunction with any other offers or staff discount.

Spare and replacement contact lenses

We know that accidents sometimes happen, so we'll be happy to offer you occasional replacement lenses, depending on your plan type on request. Monthly/twice monthly lenses - a maximum of 4 lenses per year, daily disposable lenses - a maximum of 10 pairs per year. Quarterly/annual/made

to order lenses - 1 lens per year at 50% off, based on the usual cash sale price. Should you need any replacement contact lenses, please contact your Boots Opticians store who will be more than happy to help.

Can I return unwanted lens?

If you would like to return unwanted lenses, the lenses need to be returned unopened in the delivery box with the dispatch note enclosed either: (i) to the Boots Optician at the return address specified on the delivery packaging); or (ii) to your Boots Opticians store. Please contact the customer services team on 0345 125 3752 to arrange this. You are entitled to return for refund) or exchange a maximum of 1 delivery per year. If the return is made to your Boots Opticians store, they can request the exchange or refund for you.

Boots Opticians Contact Lens Rewards Plan holiday

If you find you are not wearing all of your lenses before your next delivery arrives please contact us on 0345 125 3752 to discuss taking a plan holiday as we can pause your payments and the delivery of your contact lenses (and, if applicable, solutions) for up to a maximum of 6 months in a rolling 12 month period. We will automatically resume taking payments once an agreed payment holiday period expires.

Free Contact Lens Trial

Please ask your Optician when you attend for your contact lens check about new lenses on the market. We are happy to offer you a free trial of any suitable alternative lenses.

Home delivery of contact lenses and solutions is included in the Boots Opticians Contact Lens Rewards Plan

We will deliver your lenses and solutions (if applicable) every 3 months. The exceptions to this are Rigid Gas permeable lenses (every 12 or 6 months, depending on the product) and reusable coloured lenses every 2 months and a limited number of extended wear contact lenses. There is no extra charge for this service, and you do not need to sign for your deliveries. We can deliver to any UK address. If you do not receive your contact lens or solutions, please report this as missing as soon as possible on 0345 125 3752. You can also decide to collect your contact lenses and solutions (if applicable) from your Boots Opticians store, who will let you know when your lenses arrive and are ready for collection.

Call Charges

Calls to Boots Opticians on 0345 125 3752 are charged at local rate from landlines. Mobile costs will vary according to your network provider

Privacy

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

Our Privacy Policy is available at: https://www.bootsopticians.com/help/privacy-policy/

General

For the purpose of the Contact Lens Reward Scheme, references in these terms to Boots Opticians means Boots Opticians Professional Services Limited and its franchisees.

The laws of England and Wales apply to these terms and conditions, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.

Boots Opticians Professional Services Limited, Registered 6779221 1 Thane Road West, Nottingham NG2 3AA

**Contact Lens Care Plan:

How long does my agreement last?

Membership lasts for 12 months following the payment of an annual fee of £50. All purchases are made up of (i) a charge for professional dispensing services including checks and (ii) a charge for goods, inclusive of postage and packaging. All prices are subject to review.

Boots Opticians Contact Lens Care Plan offers

Being a member of the Boots Opticians Contact Lens Care Plan also gives you access to some great offers. These do not form part of your agreement and we reserve the right to alter or withdraw linked benefits without notice.

Inclusive eye health & contact lens checks

As a Boots Opticians Contact Lens Care Plan customer you are entitled to eye health and contact lens checks within your annual fee. These appointments are subject to availability. (If you are eligible for an NHS eye test you can choose to claim via the NHS or the Contact Lens Care Plan. Our colleagues in store can explain any impact if you are eligible for an NHS voucher). There is no cash alternative or refund on NHS eye tests.

Save 25% on a pair of complete glasses & prescription sunglasses (including frames, lenses & dispensing) & 20% on non-prescription sunglasses

All of our prices for prescription glasses and sunglasses include the dispensing fee and a fee for the frame and Boots standard single vision lenses. This offer includes Boots brand and designer frames fitted with standard single vision lenses.

You can also save 20% off non-prescription sunglasses in Boots Opticians

These offers cannot be used in combination with any other offers or staff discount.

40% off replacement contact lenses

This offer applies to annual lenses only and is not valid for replacement daily disposable or frequent replacement daily reusable contact lenses. Please contact your local practice who will be more than happy to help.

Home delivery of contact lenses and solutions is included in the Contact Lens Care Plan

You can now choose to have your lenses and contact lens solutions delivered to your home at no additional cost. This option is only available on selected contact lenses and solutions. Please speak to a member of our team in store for further information.

Can I collect Boots Advantage Card points?

You'll collect one point for every £1 that you spend on contact lenses and solutions. These points will be added to your Boots Advantage Card when you pay for your order in practice. Advantage Card points cannot be spent in Boots Opticians, 'third party sites' including Boots Hearingcare, bootskitchenappliances.com, prescription items, infant milks (up to 6 months), gift cards, postage stamps, mobile phone top-up cards, travel services and Boots insurance. Full Advantage Card terms and conditions apply.

***Price may vary across regional stores